Terms & Conditions • Azores Dynamic Tours

1. Scope of these terms

These Terms & Conditions ("Terms") govern the relationship between Azores Dynamic Tours ("we", "us", "our") and any person or entity ("you", "client", "guest") who books or participates in a tour or related service advertised on our website azoresdynamictours.com or via our official communication channels.

By making a booking or participating in a tour, you confirm that you have read, understood and agreed to these Terms, as well as any specific conditions communicated in writing for a particular service.

2. Bookings, confirmation & communication

Bookings can be made through our Contact & Book section, by e-mail, phone or other official communication channels indicated on our website. A booking is only considered confirmed once you receive written confirmation from us (e-mail or message) with the date, tour type and agreed conditions.

When making a booking, you are responsible for providing accurate and complete information, including:

Full name and contact details;
Number of participants and ages (especially children);
Accommodation / pick-up location, when applicable;
Relevant health or mobility conditions that may affect participation;
Any special requests we should take into account.

We reserve the right to refuse or cancel a booking if we consider that the requested service is not appropriate, safe or feasible under the circumstances.

3. Prices, payments & inclusions

All prices communicated by us are expressed in euros (EUR) and refer to the specific tour description or written proposal. Unless stated otherwise, prices include:

Private or small-group tour as described in the Tours section;
Transport in a properly insured vehicle;
Pick-up and drop-off in agreed areas (when included in the tour);
Services of a local driver-guide for the duration of the tour.

Prices generally do not include meals, entrance fees, hot springs, sea activities or other services not explicitly mentioned as included in the tour description. These may be paid separately by you on site or, in some cases, via partner companies.

We may request a deposit or full pre-payment to confirm your booking. The amount, due date and payment method (for example, bank transfer, card or other) will be clearly indicated in our written communication.

If payment is not received within the agreed period, we reserve the right to release the date and cancel the booking.

4. Cancellations, changes & no-shows

4.1. Cancellations by the client

If you need to cancel your booking, you must inform us in writing (e-mail or message) as soon as possible. Unless otherwise specified in your confirmation, the following general rules may apply:

Cancellations made with sufficient advance notice may be refunded partially or fully, according to what was agreed in writing;
Short-notice cancellations may result in partial or total loss of the deposit;
No-shows (client does not appear at the agreed time and place) may be treated as a same-day cancellation, with no refund.

Any specific cancellation policy communicated for a particular tour or group will prevail over this general description.

4.2. Cancellations or changes by us

We reserve the right to cancel or modify a tour if circumstances make it necessary or advisable, including but not limited to:

Adverse weather or sea conditions that compromise safety;
Road closures, landslides or other access issues;
Vehicle breakdown or unforeseen operational problems;
Health or safety concerns affecting the guide or participants.

In such cases, we will always aim to:

Offer an alternative date, route or tour of similar value; or
Provide an appropriate refund for the portion of the service not delivered, according to what was agreed in writing.

We are not responsible for additional costs you may incur (e.g. flights, accommodation, other services) due to changes or cancellations beyond our reasonable control.

5. Weather, road & sea conditions

The Azores are known for rapidly changing weather. Clouds, fog, rain and wind can affect visibility and access to certain viewpoints or areas. While we always try to offer the best possible experience on each day, we cannot guarantee specific weather conditions, views or photo opportunities.

Routes may be adapted during the tour to respond to real-time conditions, safety considerations or official recommendations by local authorities. Such adaptations are not considered a failure to deliver the service, as long as a reasonable alternative experience is provided.

6. Partner services & external experiences

Our core service is operating land tours listed in the Tours section. Some experiences presented in our Experiences section (for example whale watching, hiking with third-party guides, hot springs visits, boat trips or tastings) are provided by independent partner companies.

When you book or participate in a partner experience:

The partner is solely responsible for operating the service, including safety procedures, equipment, guides and local rules;
The partner’s own terms & conditions, cancellation and refund policies apply to that specific service;
We are not responsible for any acts, omissions, changes or cancellations by the partner, although we aim to only recommend partners we know and trust.

Any assistance we provide in coordinating times or logistics with partners is a support service and does not create a contractual relationship between you and us in respect of those external experiences.

7. Client responsibilities

By booking and participating in our tours, you agree to:

Follow the instructions and safety recommendations of the guide at all times;
Behave in a respectful manner towards other guests, staff and local communities;
Use seat belts and any provided safety equipment as required by law;
Inform us in advance about any health condition, mobility limitation, allergy or other factor that may affect your participation;
Arrive at the agreed meeting point on time, with appropriate clothing and footwear for the tour and weather conditions.

We reserve the right to refuse participation or discontinue the tour for any person whose behaviour, in our reasonable opinion, compromises safety, comfort or enjoyment of other guests, without right to refund.

8. Health, physical condition & insurance

It is your responsibility to ensure that you are physically and medically fit to participate in the chosen tour. Some routes may involve walking on uneven surfaces, stairs, slopes or trails. If in doubt, please consult us before booking and, if necessary, seek advice from a medical professional.

Our vehicles and operations are covered by the insurance required by applicable law for this type of activity. However, we strongly recommend that you also have a valid personal travel insurance covering health, accidents, cancellations, loss of luggage and other typical travel risks.

9. Liability & limitations

We will perform our services with reasonable care, skill and attention. However, to the extent permitted by applicable law, we are not liable for:

Events that are beyond our reasonable control (force majeure), such as extreme weather, natural events, strikes, decisions by authorities, road closures or other similar circumstances;
Loss, theft or damage to personal belongings not caused by our negligence;
Acts or omissions of partner companies providing external experiences, even when recommended or coordinated through us;
Indirect, consequential or non-material damages, such as loss of enjoyment, expectation, income or similar.

Where our liability cannot be excluded, it may be limited to the amount you paid for the specific tour or service in question, in accordance with applicable law.

10. Personal data & privacy

We process personal data in order to manage bookings, communicate with clients and provide our services. For detailed information on how we collect, use and protect your data, please refer to our Privacy Policy.

11. Complaints & dispute resolution

If you are dissatisfied with any aspect of our service, we encourage you to inform the guide as soon as possible during the tour so that we can try to resolve the situation immediately, when possible.

You may also contact us after the tour using the contact details listed in our Contact & Book section. We will review your feedback and respond within a reasonable time frame.

When applicable, you may have access to official complaint channels or alternative dispute resolution entities in Portugal, in accordance with local legislation.

12. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, applicable law or operational needs. The version available on this page at the time of your booking or participation will normally apply to your case, unless a different approach is required by law.

We recommend that you read these Terms periodically if you book or travel with us on multiple occasions.

13. Applicable law & jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Portugal.

Without prejudice to any mandatory legal provisions regarding consumer protection and alternative dispute resolution, the courts of the region where the company is established shall have jurisdiction to settle any dispute, unless otherwise required by applicable law.

14. Contact

If you have any questions about these Terms & Conditions, please contact us using the details available in our Contact & Book section or:

E-mail: azoresdynamictours@gmail.com
Phone / WhatsApp: +351 924 785 899
São Miguel Island · Azores · Portugal